[PDF] GE6757 Total Quality Management (TQM) Books, Lecture Notes, 2marks with answers, Important Part B 16marks Questions, Question Bank & Syllabus

Content : Syllabus, Question Banks, Books, Lecture Notes, Important Part A 2 Marks Questions and Important Part B 16 Mark Questions, Previous Years Question Papers Collections.

GE6757 Total Quality Management (TQM) Syllabus

UNIT I INTRODUCTION

Introduction – Need for quality –  Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Costs of quality.

UNIT II TQM PRINCIPLES

Leadership – Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III  TQM TOOLS AND TECHNIQUES I

The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II

Control Charts – Process Capability – Concepts of Six Sigma – Quality Function Development (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures.

UNIT V QUALITY SYSTEMS

Need for ISO 9000 – ISO 9001-2008 Quality System – Elements, Documentation, Quality Auditing – QS  9000  –  ISO  14000  –  Concepts,  Requirements  and  Benefits  –  TQM  Implementation  in manufacturing and service sectors.

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